RIGHTS OF PATIENTS AND PATIENTS 'relatives
The purpose of all these rights is to provide "ahigh level of protection of human health" in Hospitals and to provide highquality health services to you.
Right to Life
Regardless of the reason, patients cannot be giventheir right to life, and no one's life can be ended, even if it is their ownwill.
Right to Take Protective Measures
Each person has the right to receive appropriateservices to prevent disease. To achieve this goal, it is the duty ofhealthcare providers to ensure that everyone benefits from healthcare, thelatest professional knowledge and technological innovations. You can alsoget information about preventive health services from our hospital.
Right to Benefit
Every person has the right to benefit from healthservices to meet their health needs. Health services (all examination,diagnosis and treatment) should be provided equally regardless of language,religion, race, gender, opinion, and no discrimination should be made on thetype of disease, time, place of residence or financial resources. Patients who are not physically competent should also benefit from all rightsequally.
People have the right to benefit in applications suchas organ transplantation / experimental research within the framework of thelaws and regulations of the country.
Right to Information
Each person has the right to receive information abouthis or her health status, existing health services and how they can benefitfrom them, and all scientific research results and technologicalinnovations. Health services should be provided in an easily accessiblemethod and in a language that the patient can understand.
Knowing the identity and duties of the personnel to beserved,
Learning the cost of the service to be received andthen requesting an invoice,
Receiving consultation service from another physicianwith an additional fee when requested,
He has the right to get information about thetreatments and applications to be applied to him.
Right to Access Medical Records
Patients have the right to obtain information aboutthemselves and their illness in their own files and records, to reproduce themby photocopying, to ask questions and to request correction of errors, if any.
Medical records of deceased patients can be given byexpress permission or court decision.
People have the right to request changes in theillness, treatment process or practices in their medical records that do notmatch the truth.
With a written request, all medical records of thepatient can be sent to him or to another institution of his choice.
Right to Consent
Every person has the right to receive information sothat he can participate in decisions about his own health. Thisinformation is essential for any procedure and treatment. Healthcareproviders are obliged to provide patients with all information regarding anysurgery or treatment to be performed, including risks, troubles, side-effectsand alternative treatment options. The patient's consent includes theroutine procedures to be performed.
Instead of unconscious patients under the age of 18,their parents / guardians give their consent. In case of refusal to giveconsent, if the opinion of the doctor / health official is that theintervention concerns the patient, the decision should be left to the court orto an authority similar to the arbitral tribunal.
In cases where there is no legal representative andthe proposed intervention is urgent, medical intervention can be performedwithout approval.
Right to Refuse Treatment
The patient has the right to object to the treatmentor medical intervention, or to change his decision and appeal during thetreatment process. The patient has the right to object to the issue ofbeing informed about his health status.
In case of refusal, the patient is dismissed from ourhospital. When he applies to our hospital again, he continues to have theright to receive the necessary care and treatment.
Right to choose
Every person with sufficient knowledge has the rightto choose between different treatment methods and the people who will give thetreatment. The patient, which diagnosis and treatment method touse; It has the right to decide on the choice of doctor, specialist orhospital. Health services should show that they give the patient theright to choose by giving information about other health institutions, doctorsand the status of success that apply this treatment. All obstacles thatrestrict the exercise of this right should be removed.
Right to Privacy
Personal information of each person ; It has theright to demand confidentiality of private visits, as well as information onhealth status, diagnosis and treatment. Information and data regardingthe health condition of an the person or the treatment applied to him / hershould be confidential and kept. During the medical intervention, thepersonal privacy of the patient should be respected, the procedure should becarried out in a suitable environment and should be done with the people whoreally need to be there. He has the right not to accept people (includingvisitors) who are not related to his treatment.
Patients' Right to Receive Health Care Services onTime
Every person has the right to receive the necessarytreatment quickly and within the prescribed time. This right applies toall stages of treatment. It is the duty of health services to determinethe waiting times, taking into account the services that should be providedwithin a certain period of time. If health services cannot be provided topatients within the predetermined time, the option of using alternativeservices of the same quality should be offered and the expenses resulting fromthis should be reimbursed within a reasonable time.
Physicians should devote sufficient time to theirpatients, including time to give information.
Right to Dignity
Every person has the right to receive health care inan environment where friendly, gentle, affectionate and healthy conditions areprovided, with respect, care and attention, and where noise and all disturbingfactors are eliminated.
Hospital staff do not have the right to discuss withyou. Complaints are resolved with the patient rights office.
Right to Fulfill Religious Obligations
Within the scope of the facilities of the organizationand within the framework of the measures taken by the administration, patientshave the right to fulfill their religious obligations, to wear clothes as pertheir beliefs, to use symbols, and to receive social and psychological support.
Visit and Companion Right
Each person has the right to receive visitors inaccordance with the procedures and principles determined by the institution, torequest to have a companion within the scope of the legislation andpossibilities and if the physician deems appropriate.
Right to Quality Standards
Every person has the right to benefit from highquality health care. The right to quality healthcare requires healthcareinstitutions and healthcare personnel to provide satisfactory levels oftechnical performance, comfort and human relations. Healthcareprofessionals cannot apply diagnoses and treatments that are contrary tomedical ethics or deceptive.
Right to Security
Every person has the right to be protected frommalfunctioning healthcare services, medical inaccuracies and injuries, and havethe right to benefit from an institution that meets high safety standards andtheir treatments.
Right to Innovation
Every person has the right to benefit frominnovations, including diagnostic procedures, according to internationalstandards. The task of health services is to carry out research andsupport them, taking into account particularly rare diseases.
The Right to Avoid Unnecessary Pain / Suffering andBoredom
Every person has the right to be protected from pain,suffering and distress as much as possible at every stage of his illness. For this purpose, healthcare services should take the necessary precautions foran easy and comfortable treatment of the patient.
End of Life Care Right
Health services should provide special care servicesfor patients and their families at the end of their life.
Right to Personal Treatment
Each person has the right to direct their diagnosisand treatment programs according to their personal needs. For thispurpose, health services should provide flexible programs that always put theright to treatment first.
Right to Complaint
Every person has the right to complain when he or shesuffers harm. All employees caring for patients must inform patients oftheir rights. The complaint should be answered verbally or in writing bythe officials of the Patient Rights Unit after a certain period of time. In accordance with the law numbered 6023 regarding the complaints that cannotbe resolved, it has the right to apply to the relevant professionalorganizations and courts.
Right to Compensation
A person who is physically, morally or psychologicallyharmed during health treatment has the right to receive compensation in a shorttime. Health services should know that the right to compensation alwaysexists, regardless of the cause and significance of the damage, even if itcannot be determined who is actually responsible.
- Patients and their relatives have the right to beinformed and access the necessary support in order to understand and exerciseall these rights.
RESPONSIBILITIES OF THE PATIENTS AND THEIR RELATIVES
Information Disclosure Responsibility
It is the responsibility of the patients and theirrelatives to convey this information to the people directly responsible for thetreatment and care of the patient, as it is necessary for the evaluation,diagnosis and treatment of the patient and his / her relatives' healthinformation (such as medical history, current complaints, treatments applied,medications and vitamins used). .
When patients and their relatives have difficulties inunderstanding the explanations about diagnosis and treatment, they shouldinform the people responsible for the patient's care and ask all the questionsthat come to mind.
Patients and their relatives should inform the peopleresponsible for the care of the patient of any unexpected developments theyencounter during the treatment and follow-up process.
The patient and their relatives should activelyparticipate in the decisions to be taken after being informed about the medicalcondition of the patient and re-evaluating them with the people responsible forthe care of the patient because they have understood the explanations correctlyand they should report whether they approve the treatment.
Questions and opinions about how to reach the relevantunits and how to benefit from them should be conveyed to the relevant units ofthe institution in matters that are related to the health of the patient andare needed.
If basic information such as name, surname, address,telephone, registration number changes, the institution should be informed.
Responsibility to Pay for Examinations and Treatments
During the admission phase, it should indicate how andfrom which institution / institution the payment will be paid.
It is the responsibility of the patients and theirrelatives to bring the necessary / valid documents belonging to institutionssuch as the financial responsibility of the health service they receive and thehealth insurance system (Social Security Institution, private health insurance).
In cases that require urgent intervention andtreatment, the patient or his / her representative should deliver the letterfrom the patient's institution.
Our patients who are entitled to free treatment havethe responsibility to confirm these rights with documents and certify theircompliance with free patient care criteria.
Patients and their relatives are responsible forcompensating for the damage / loss caused by faulty use and deliberate hospitalfixtures or consumables.
Responsibility to Comply with Recommendations
The authorized doctor responsible for treatment isresponsible for complying with the treatment plan developed after approving thetreatment recommended by the nurse and the relevant healthcare personnel.
Responsibility to comply with rules and practices
It has a responsibility to fulfill the rules andpractices of the health institution they are in.
Responsibility to Show Respect
Patients and their relatives should consider therights of other patients and healthcare professionals.
Patients and their relatives must comply with thehospital's visit policy.
Patients have to comply with the measures to be takenby the hospital management in cases where the number of visitors and relatednoise is high.
He should not demand the administration oradministration of any medication that is not deemed appropriate and notincluded in the treatment plan from the competent physician.
Patients and their relatives should adhere to the timeof the appointment and prevent delays, and help the institution by ensuringthat other patients are seen first in cases of delay.